Zoom Promises to Improve Security Protections

The FTC alleged that Zoom deceived users by falsely claiming that the platform offered end-to-end encryption.

Zoom has reached a settlement with the Federal Trade Commission (FTC), and agreed to improve its security protections. The FTC claimed that Zoom deceived users by telling them that the platform offered end-to-end encryption.

Zoom Enhances User Security

Zoom Reaches an Agreement With the FTC

The work-at-home surge not only boosted Zoom’s popularity, but it also drew attention to Zoom’s flaws. According to a press release on the FTC’s website, Zoom “gave users a false sense of security,” as it falsely claimed that the platform offered end-to-end encryption.

Related: Zoom Now Supports Two-Factor Authentication

Zoom has been saying that it offers end-to-end encryption since 2016, but the FTC alleged that it never actually did. In fact, Zoom never officially rolled out end-to-end encryption until October of 2020.

The FTC also called attention to ZoomOpener, a software that Zoom “secretly installed” during a 2018 update for the Mac desktop app. ZoomOpener permitted Zoom to open automatically, and could even allow Zoom to reinstall automatically. A 2019 update from Apple removed the software from users’ computers.

Andrew Smith, the FTC’s director of the Bureau of Consumer Protection commented on the settlement with Zoom, stating:

Zoom’s security practices didn’t line up with its promises, and this action will help to make sure that Zoom meetings and data about Zoom users are protected.

As part of the settlement, Zoom will have to undergo frequent security assessments from a third-party, and is “prohibited from making misrepresentations about its privacy and security practices.” If it fails to comply, Zoom will face a large fine.

Staying Safe on Zoom

Even though Zoom promises to enhance user security, it’s still important to do your part to stay safe on the app. Fortunately, there are a number of ways you can secure your video calls and avoid a dreaded Zoom-bombing attack.


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